Case Study · Retail
Friends Electronics — Retail ERP Transformation
- Client
- Friends Electronics
- Sector
- Retail & electronics
- Region
- Pakistan — 9 retail outlets
- Scope
- Legacy replacement & ERP transformation
- Timeline
- December 2024 → first week of April 2025 (4 months)
- Status
- Implemented — 9 outlets live
The pain point
Nine outlets, a legacy system and a pricing process that depended on people rather than data. Stock was reconciled by hand, and month-end reporting took days.
- Pricing was set without live market visibility.
- Inventory was reconciled manually across nine outlets.
- Financial reporting took days, so leadership decisions lagged the business.
- There was no consistent view of product or outlet profitability.
Our independent assessment
We reviewed pricing, inventory and reporting across all nine outlets. The gaps were structural: no single item master, no live stock view and no consistent pricing logic.
What we proposed
We replaced the legacy system with a single ERP across all outlets, then built pricing and product-performance visibility on top of the same data.
POS, inventory, purchasing and finance across all nine outlets.
Market-aware pricing visibility for outlet and category managers.
Profitability by product, category and outlet to target campaigns.
Financial and operational reporting from the same reconciled data.
Alternatives considered: We considered extending the legacy system. It could not support live multi-outlet pricing or a single inventory view without custom work that would have cost more than the replacement.
How it resolved the pain
All nine outlets moved to one system. Pricing, stock and reporting now run from the same data, and leadership can see product and outlet performance without waiting for a manual close.
- Blueprint to go-live in four months (December 2024 – first week of April 2025).
- One item master and one stock view across nine outlets.
- Pricing and product-performance decisions based on live data.
- Month-end reporting automated instead of multi-day manual work.
Benefits generated
The chain went from blueprint to go-live in four months, gaining a competitive pricing advantage, product-level profitability and a single inventory truth across all outlets.
“The implementation felt built for us, not configured for us. Seamless from day one.”
— Nisar-ul-Amin — CFO, Friends Electronics
Frequently asked questions
How long did the rollout take?
Four months from the blueprint document to go-live: the project started in December 2024 and went live in the first week of April 2025.
Did you migrate historical data?
Yes. Master data, opening balances and stock were cleansed and reconciled before go-live, with finance signing off the opening position.
Can this work for a smaller retail chain?
Yes. The same model scales down to a single store or a handful of outlets; the blueprint decides which modules are needed.
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