Case Study · Selected Engagement
TICOM Group — Business Intelligence Assessment
- Client
- TICOM Group
- Sector
- Inspection technology · national operations
- Region
- Jeddah, Saudi Arabia
- Scope
- BI assessment & Metabase mapping
- Status
- Assessment completed
The pain point
A national inspection-technology firm was working with a high-cost, consultant-dependent BI stack. Reporting could not keep pace with the business, and internal teams had little ability to change reports themselves.
- Every reporting change depended on an external consultant.
- Reporting lagged the operating rhythm of the business.
- Business teams could not self-serve.
- The BI stack was expensive to run and hard to extend.
Our independent assessment
We assessed the reporting landscape and the inspection workflows it had to serve. The issue was architecture and ownership, not the volume of dashboards.
What we proposed
We mapped a right-sized BI layer using Metabase — executive dashboards, operational reporting and self-service analytics tailored to inspection workflows.
Review of the existing stack, costs, ownership and reporting gaps.
A right-sized data and dashboard model for inspection operations.
Executive and operational dashboards mapped to real decisions.
A tested build and a clear implementation path for self-service reporting.
Alternatives considered: We considered extending the existing consultant-led stack. It would have preserved the cost and dependency; the Metabase approach gave the client a path to ownership.
How it resolved the pain
The assessment produced a Metabase architecture, a dashboard map and a tested proof of concept, giving the client a clear path to self-service reporting without the previous cost structure.
- A right-sized BI architecture instead of an open-ended consultant dependency.
- Dashboards mapped to inspection workflows and real decisions.
- A proof of concept the client could evaluate before committing to deployment.
Benefits generated
This was an assessment and mapping engagement; we present the work performed rather than unverified production outcomes.
This was an assessment and mapping engagement. We present the work performed rather than unverified production outcomes.
Frequently asked questions
Was this an implementation or an assessment?
An assessment and mapping engagement, including a proof of concept.
Why Metabase?
It offered a right-sized, lower-cost layer the client could own, compared with the existing consultant-dependent stack.
Can you build the dashboards?
Yes. We can deliver the full BI layer, or hand over the architecture and train the internal team to run it.
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