Friends Electronics — Retail ERP Transformation

Snapshot

Client

Friends Electronics

Sector

Retail & electronics

Region

Pakistan — 9 retail outlets

Scope

Legacy replacement & ERP transformation

Outcome

Competitive advantage in pricing versus the market, with product performance and profitability data enabling targeted campaigns and inventory optimisation.

Challenge

A retail chain operating 9 outlets ran a legacy system with no real-time pricing visibility, manual inventory reconciliation, and financial reporting that took days to produce.

Approach

We replaced the legacy system with a modern ERP across all outlets, delivering pricing and product-performance visibility to leadership, live inventory management and automated financial reporting.

Outcomes

• 9-outlet rollout — unified inventory, POS and centralised reporting.
• Competitive advantage in pricing versus the market.
• In-depth product performance and profitability statistics.
• Targeted campaign launches and overall inventory optimisation.
• Automated financial reporting in place of multi-day manual close.